Service

Product Sales: We offer various types and specifications of transformer products, including oil-immersed transformers, dry-type transformers, and autotransformers.

Installation Services: Comprehensive installation including positioning, wiring, and grounding testing to ensure proper operation.

Maintenance & Repair: Routine maintenance and fault repair services to ensure stable performance and reliability.

Technical Consultation: Professional advice on working principles, model selection, and operational precautions.

After-Sales Support: Quality assurance for over 2 years, including fault resolution and spare parts supply.

Remote Monitoring: Deployment of remote monitoring systems to track real-time parameters and operational status.

Customer First: Personalized service solutions tailored to specific customer requirements.

Professional Team: Highly experienced engineers and technicians ensuring product excellence.

Advanced Technology: Staying abreast of industry trends to provide cutting-edge solutions.

High Quality: Strict adherence to ISO9001 Quality Management System standards.

Rapid Response: Initial response within 2 hours of receiving a service request.

Full Tracking: End-to-end monitoring of every customer requirement and feedback loop.

Reliable Guarantee: Robust warranty periods with timely repair and replacement services.

• Customers are encouraged to participate in product design, supervision, and testing.

• We handle all transportation logistics to ensure technical performance remains unaffected during transit.

• Technical disputes during installation shall be resolved through written consultation or third-party arbitration if necessary.

• Our technicians provide on-site demonstrations and confirm key procedures in writing before proceeding to subsequent stages. We bear full responsibility for issues arising from our technical errors.

• Free warranty period is 2 years post-commissioning, with regular follow-up visits.

• On-demand support: Response within 1 hour; on-site arrival within 12 hours after receiving feedback.

Requirement Analysis: Analyzing specifications, quantity, and environment.

Technical Design: Designing specific configurations and types based on needs.

Quotation & Negotiation: Detailed commercial and technical discussions.

Contract Signing: Formalizing terms, prices, and service levels.

Production: Manufacturing to meet agreed deadlines.

Transportation: Utilizing company-owned vehicles or verified logistics partners.

Installation & Commissioning: Supporting on-site power-on tests and final adjustments.

Production & Supply: Strict adherence to supply schedules to ensure punctuality and product compliance.

Logistics & Warehousing: Comprehensive management of transport safety and cost analysis (warehousing, taxes, insurance). Includes thorough post-delivery inspection of external/internal integrity.

Safety Measures: Strict compliance with safety protocols and continuous personnel training to mitigate risks during design, transport, and installation.

After-Sales Integration: Seamless transition to support services with continuous customer satisfaction tracking.

Optimization: Systematic evaluation of transport schemes to implement continuous improvements for future deliveries.